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Privacy Policy

Last updated: 3 November 2025

This Privacy Policy explains how Mann Materials (“Mann Materials”, “we”, “us”, or “our”) collects, uses, discloses and protects your information when you visit www.mannmaterials.com (the “Website”), interact with us, or purchase our products and services.

By using our Website or providing us with your personal information, you agree to this Privacy Policy.

1. Who we are

Mann Materials designs and supplies Mann Anti-Fall Flooring and related products and services for homes, healthcare and care environments, and other facilities around the world.

We serve customers and partners internationally, including contractors, builders, care facilities and homeowners.

2. What this policy covers

This Policy applies to personal information we collect when you:

  • Visit or use our Website

  • Fill in a contact form, request a quote or book a call

  • Request brochures, clinical data, or installation guides

  • Sign up for newsletters or marketing

  • Order samples or products from us

  • Interact with us by email, phone, social media, or other channels

It does not cover third-party websites or services that we link to (for example, freight companies, payment providers, booking tools, or social media platforms). Those services are governed by their own privacy policies.

3. Information we collect

The information we collect about you depends on how you interact with us.

3.1 Information you provide directly

When you contact us, request information or place an order, we may collect:

  • Identity & contact details – name, company name, role, email address, phone number, postal/shipping address, country/region

  • Order & transaction details – products ordered, quantities, pricing, payment method (we generally do not store full card details; these are handled by payment processors), delivery instructions

  • Professional information – business type (e.g. flooring contractor, builder, aged-care facility, care home, homeowner), project type, job title

  • Communications – messages you send via forms or email, responses to surveys, testimonials, and other correspondence

3.2 Information collected automatically

When you visit our Website, we may automatically collect:

  • Technical data – IP address, browser type and version, device type, operating system, time zone setting

  • Usage data – pages visited, time spent on pages, click paths, referral URLs, and how you interact with our content (e.g. videos, downloads)

  • Cookie data – via cookies and similar technologies, including analytics and possibly advertising pixels (for example, Google Analytics or Meta/Facebook tools)

3.3 Information from third parties

We may receive information about you from:

  • Analytics providers (e.g. Google Analytics)

  • Advertising platforms (e.g. Meta/Facebook, Google Ads, LinkedIn)

  • Payment processors and banks (limited information to confirm successful payment or refunds)

  • Freight/logistics partners (e.g. delivery status)

  • Public and business sources (e.g. your company website, directories or LinkedIn, when we identify potential B2B partners such as flooring contractors, builders, or care facilities)

4. How we use your information

We use personal information for the following purposes:

  1. Providing products and services

    • Processing and fulfilling orders and sample requests

    • Arranging shipping and delivery

    • Handling returns, warranty, or technical support

  2. Responding to enquiries

    • Answering your questions and providing product information

    • Sending brochures, installation guides, test data or quotes

  3. Sales & customer relationship management

    • Managing relationships with flooring contractors, builders, care providers, retailers and homeowners

    • Following up on enquiries, quotes or proposals

  4. Marketing & communications

    • Sending you newsletters, case studies, promotions or information about products and services you may be interested in

    • Running advertising campaigns and retargeting (for example via Meta/Facebook, Google, LinkedIn)

    You can opt out of marketing emails at any time by using the “unsubscribe” link or by contacting us.

  5. Analytics & improvement

    • Understanding how visitors use our Website

    • Improving our Website, content, customer experience and product offering

    • Evaluating and optimising the performance of our marketing campaigns

  6. Security, legal & compliance

    • Detecting and preventing fraud, misuse or technical issues

    • Complying with applicable laws and regulations

    • Enforcing our terms and protecting our rights, property and safety, or the rights, property and safety of others

5. Legal bases for processing (EEA/UK visitors)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal data under one or more of the following legal bases:

  • Contract – when processing is necessary to perform a contract with you or to take steps at your request (e.g. processing orders, providing quotes).

  • Legitimate interests – to operate and improve our business, communicate with you, and secure our systems, provided these interests are not overridden by your fundamental rights and freedoms.

  • Consent – for certain marketing activities and use of cookies/trackers where required by law.

  • Legal obligation – where processing is necessary to comply with applicable legal or regulatory requirements.

6. How we share your information

We do not sell your personal information.

We may share your information with:

  • Service providers – companies that provide services to us such as website hosting, IT support, email services, analytics, advertising platforms, freight/logistics, and payment processing

  • Professional advisers – such as lawyers, auditors, accountants or insurers, when needed

  • Business partners and local installers – for example, if you request a referral to a local installer or partner in your country

  • Authorities and regulators – if required by law, regulation, legal process, or to protect our rights and the rights of others

Where we share data with service providers, they are required to use your personal information only on our instructions and to protect it appropriately.

7. International transfers

Because we serve customers and partners around the world, your personal information may be stored and processed in countries other than your own.

Where required by applicable law (for example, for EEA/UK residents), we will take appropriate safeguards for international data transfers, which may include:

  • Using standard contractual clauses or similar mechanisms approved by relevant authorities

  • Requiring contractual commitments from our service providers to protect your information

8. Cookies and similar technologies

We use cookies and similar technologies on our Website to:

  • Enable core site functionality

  • Remember your preferences

  • Analyse traffic and usage

  • Support advertising and retargeting

You can control cookies through your browser settings (e.g. accept, block or delete cookies). Some features of the Website may not function properly if you disable certain cookies.

If we implement a dedicated cookie banner or preference centre, it may provide more granular details about the specific cookies we use and give you additional control.

9. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including:

  • For the duration of our relationship with you

  • For the time required by applicable laws (for example, record-keeping, tax or accounting rules)

  • For the period needed to resolve disputes, enforce our agreements or protect our legal rights

After these periods, we will delete or anonymise your information wherever reasonably possible.

10. How we protect your information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, use, alteration, and disclosure. These may include:

  • Encryption in transit (HTTPS)

  • Access controls and need-to-know limitations

  • Secure storage and backup practices

However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Your rights

Your privacy rights depend on the laws of your country or region. They may include:

  • The right to request access to the personal information we hold about you

  • The right to request correction of inaccurate or incomplete information

  • The right to request deletion of your information, in certain circumstances

  • The right to object to or restrict certain types of processing

  • The right to withdraw consent where processing is based on your consent

  • The right to data portability, in some cases

If you are located in the EEA or UK, you generally have these rights under the GDPR and equivalent UK data protection law, subject to certain conditions and exceptions.

To exercise any of your rights, please contact us using the details in Section 14. We may need to verify your identity before responding. You may also have the right to lodge a complaint with your local data protection authority.

12. Third-party websites and services

Our Website may include links to third-party websites or services, or embed content and tools from third parties (for example: social media platforms, video hosting, document downloads, payment providers, or booking tools).

We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information to them.

13. Children’s privacy

Our products and services are not directed at children, and we do not knowingly collect personal information from children under the age of 16. If you believe that a child has provided us with personal information, please contact us and we will take steps to delete such information where appropriate.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies or legal requirements. The “Last updated” date at the top indicates when it was last revised.

If we make material changes, we may provide additional notice (for example, by posting a notice on our Website).

15. How to contact us

If you have any questions, concerns or requests regarding this Privacy Policy or our handling of your personal information, you can contact us at:

Mann Materials
Email: sales@mannmaterials.com

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